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Safari Bookings

Terms & Conditions

GENERAL INFORMATION

TERMS AND CONDITIONS OF SERVICE

ENTRY AND HEALTH REGULATIONS

Visitors must be in possession of a valid visa (if applicable in your nationality) together with relevant health documentation upon arrival in both Kenya and Tanzania or may purchase a visa at the airport upon arrival. Different regulations do apply according to nationalities and countries of origin. Kenya is now enforcing “blank pages”, condition of entry. Those requiring a visa (including all British citizens) are now advised to have at least two blank pages available in their passport on arrival, failure to meet this requirement could mean that entry will be refused. At the time of printing, US citizens require visas for entry into Kenya, Tanzania, Uganda, and Zanzibar. Non-US citizens should check with the specific embassies or consulates for their requirements. Visa requirements are subject to change without notice, and we recommend you check with the appropriate embassy or consulate. Passengers are responsible for ensuring they have the correct visas and documents.

CUSTOMS, ENTRY AND EXIT REGULATIONS

Generally, personal effects such as cameras, laptops, computers and films may be imported temporarily free of duty in Kenya and Tanzania. However a customs bond may be required for professional video equipment, sound recording instruments, radio communications equipment, musical instruments and souvenirs from other countries. This is to ensure that goods can be re-exported. Firearms need a special permit, which must be obtained well in advance. Excess baggage is strictly monitored by all airlines and charges for excess weight can be very high. Expect customs officials to inspect baggage on arrival and departures.

CURRENCY

Currency control regulations prohibit the export of local currency. There are no restrictions however on the amount of foreign currency a visitor may import. Only authorized foreign exchange bureaus and banks are permitted to transact foreign exchange.

MEDICAL SERVICES AND ADVICE

Both Kenya and Tanzania enjoy an invigorating climate and visitors need not concern for their general health during the course of their stay. By far the biggest risk is Malaria, which is endemic in certain areas. Anti-Malaria medication should be taken according to the advice from your local medical practitioners. Visitors requiring special medication should pack sufficient supplies in their hand-luggage. Chemists and pharmacies are generally well stocked, however the names of some generic medications can differ. Consult your medical practitioner for advice on alternative medication to take as some medication may not be readily available. Tap water is generally safe within Nairobi, mineral water is available in most camps, lodges and hotels throughout Kenya and Tanzania (in many resort purified drinking water if provided free).

GENERAL INFORMATION

All Splendours of Africa Tours & Travel Limited are based upon hotel, lodge or tented camp accommodation and as such do not require any level of strenuous effort unless stated otherwise. This said, Africa is, for the most part, a developing continent. It is therefore important to understand and accept that even the most meticulously planned safari or travel arrangements can go wrong and that conditions can dictate that there may be moments of discomfort and delay to your journey. Clients booking any of the arrangements in our tariff implicitly accept the above and make any such booking subject to the booking conditions and general information within this tariff. It is our policy to constantly review the services of the handling agents, hotels, lodges and camps we use. We cannot however, be held responsible for the results of delays and alterations, other than in these circumstances outlined within our booking conditions.

SECURITY

Visitors to the region should take the same care as they would normally while visiting any other destination worldwide. By keeping vigilant, visitors can reduce the risk of incident. We do advise our clients not to take expensive jewelries on holiday with them and to watch hand bags, wallets and cameras when walking in crowed places. Walking at night in unlit areas is not advisable. We strongly recommend that all our visitors utilize safety deposit boxes when and where they are available for one’s peace of mind.

TOUR COSTS INCLUDE

The tour cost includes all the details listed within the cost of your safari itinerary/ programme

  • Accommodation: First-class hotels within main towns, game lodges and tented camps.
  • Meals: On full board (breakfast, lunch and dinner) whilst on safari each day except in main towns where the meal plan is specified in the tour outline.
  • Collection/transfers: Most tours start and end with the collection from and return to any centrally located hotel. Where air transportation is required and part of the itinerary, transfer services between hotels and airport are included.
  • Transportation by road: individual seats in custom built safari minibuses or 4x4 land cruiser vehicles.
  • Transportation by air: based upon scheduled internal air services and all known costs are inclusive. For services in single or multi engine aircraft, costs are inclusive of air fares, domestic airport departure taxes and service charges.
  • Guides: Services of qualified driver/guides. All driver/guides are certified through the Kenya Professional Safari Guide Association (KPSGA).
  • Taxes and Fees: All government taxes such as hotel levies and services charges. Entrance fees to national park, reserves, sanctuaries and museums.
  • Camera
  • Comfortable, lightweight, and casual clothes (if you are on a safari, neutral is best, bright and bold is not).
  • Comfortable and strong shoes or boots
  • Sunscreen
  • Formal / Occasional wear (depending on your reason for travel)
  • Prescription medication
  • Sunglasses (and a spare pair)
  • Swiss Army Knife (for exploration)
  • Flashlight (for exploration)
  • Video camera and accessories
  • Credit / Debit cards
  • Sandals or flip-flops

SPECIAL NEEDS

Splendours of Africa Tours & Travel Limited endeavor, wherever possible, to meet any special needs that our clients may have. Most hotels, camps and lodges within the region are prepared (given sufficient notice) to cater to special dietary requirements. For persons who are disabled in any way, we will do our utmost to cater to whatever needs may apply. We do require notice of any requirements, so please ensure that we are made aware at the time of booking.

PRIVACY

Splendours of Africa Tours & Travel Limited recognize that many of our travelers may wish to take their safari or enjoy their beach resort in an atmosphere of complete privacy and anonymity. If you require a special privacy arrangement, please advise us well in advance. Thereafter we can assure that the appropriate privacy and protection measures will be put in place.

TOUR COSTS EXCLUDE

Tour costs excludes porterage, gratuities to driver/guides, game rangers, local guides or incidental tips to hotel/lodge staff, bar and waiting staffs. Climbing equipments / Mountain gears for Mount Kenya climb and Mount Kilimanjaro climb. All items of personal nature such as laundry and drinks. Airport arrival and departure transfers and any optional excursions not indicated in your itinerary.

PRICES

All prices are correct at the time of going to press. However, these are subject to increase in cases of force majeure, government tax and park entry fee increases and fuel surcharges. The correct price will be advised at the time of booking. Prices will also be quoted separately where safaris run from one season into another.

CONSENT TO TERMS AND CONDITIONS

These booking conditions will form part of your contract with Splendours of Africa Tours & Travel Limited, Nairobi, Kenya. That contract and any matters arising from it are governed by Kenyan law and subject to the jurisdiction of the Kenyan Courts. Different terms and conditions may apply as between you any of the hotels, car rental companies, tour operators, airlines etc. involved in providing your holiday.

1.RESERVATION, PAYMENT AND DEPOSITS

A binding contract between you the client/s and Splendours of Africa Tours & Travel Limited only exists when we have accepted your booking by issuing an invoice and a deposit has been paid by you. The deposit of 50% of the invoice must be paid on receiving our invoice and the remainder 30 days or more before commencement of our services. If payment is not received by the due date, we reserve the right to treat the booking as having been cancelled by you, and apply cancellation charges as set out in section 3 below.

2. PRICES

  • Rates include But are not limited to the following services specified in the safari-itinerary: accommodation with meals, tours, transport, driver/guide, park entrance fees, hotel taxes and service charges. Rates also include domestic airport taxes unless otherwise indicated. Personal involvement of company’s directors and a fantastic experience.
  • Rates exclude International airport taxes (where applicable), Passport and visa fees, alcohol, soft drinks and meals other than those specified, laundry, telephone calls, scheduled flights (unless otherwise indicated), medical charges for inoculations, anti-malarial, gratuities, excess baggage charges as imposed by airlines, forwarding of baggage and purchases, curios , any shipping charges , international air transportation or internal air tickets (unless indicated), personal travel insurance-cover and all other expenses of a personal nature. Published prices are based on costs at the time of publication. We reserve the right to change published prices at any time before your booking is made.

3. CANCELLATION

  • Splendours of Africa Tours & Travel Limited must be notified of cancellations in writing. For Peak Season (1 July - 31 October, 2 December - 2 January) - cancellations from 13 days to 35 days prior to scheduled trip is charged 50% of the full amount, cancellations from 8 days to 12 days prior to the trip is charged 75% of the full amount and cancellations from 0 to 7 days prior to trip will be charged 100% of the full amount. For High/Med/Low Season (3 January - 3 June, 1 November - 1 December) - cancellations from 15 days to 21 days prior to scheduled trip will be charged 50% of the full amount, cancellations 8 to 14 days prior to trip will be charged 75% of the full amount and cancellations 0 to 7 days prior to trip will be charged 100% of the full amount. Although it rarely happens, and we will do our utmost to avoid doing so, Splendours of Africa Tours & Travel Limited or its suppliers may reserve the right to cancel tours and other arrangements. Where your holiday is cancelled (other than due to your default in payment) Splendours of Africa Tours & Travel Limited, will offer you the choice of an alternative arrangement (paying or receiving a refund in respect of any price difference) or receiving a full and immediate refund of all monies paid to Splendours of Africa Tours & Travel Limited.
  • Splendours of Africa Tours & Travel Limited may be forced to curtail the holiday after departure where circumstances amounting to ‘force majeure’ arise. In this situation, Splendours of Africa Tours & Travel Limitedwill not make any refunds or pay any compensation or be responsible for any costs or expenses incurred by you as a result.
  • **NOTE WELL Some hotels, camps, and lodges have a different cancellation policy than the Splendours of Africa Tours & Travel Limited cancellation policy. For these hotels, camps, and lodges, we will alert the client of these differences.

4. CHANGES

  • Should you wish to make any changes to the confirmed arrangements, Splendours of Africa Tours & Travel Limited will endeavour to assist. An amendment fee may be payable.
  • Splendours of Africa Tours & Travel Limited in its absolute discretion, reserves the right to alter any route or their arrangements, offer substitutes, or to completely cancel the whole or any portion of a tour, should conditions necessitate. The right is also reserved to decline the acceptance of any person as a member of a tour should the presence of that person be prejudicial to the good conduct of the tour, or be contrary to the laws of the country visited.

5. SPLENDOURS OF AFRICA TOURS & TRAVEL LIMITED RESPONSIBILITY AND LIABILITY

Splendours of Africa Tours & Travel Limited make arrangements for hotel / lodges / camp accommodations, for transport and conveyance by whatever means, as Agents, on the express condition that Splendours of Africa Tours & Travel Limited shall not be liable for any injury, damage, loss, accident, delay or irregularity which may be occasioned by reason of any defect in any vehicle, or through the acts of defaults of any company or person engaged in conveying the passenger or in carrying out the arrangements of the tours, or otherwise in connection therewith, or any hotel/lodge proprietary or servant. Splendours of Africa Tours & Travel Limited accepts no responsibility for losses or additional expenses due to delays or changes in train, steamer, motor, air or other services, sickness, weather, strikes, civil disturbances, war, quarantine, natural disasters, force majeure, or other similar causes. All such losses or expenses will have to be borne by passenger. Such conveyance, etc. is subject to the laws of the country in which the tour takes place and all claims are subject only to jurisdiction of courts of the country in which the cause of action arises. Splendours of Africa Tours & Travel Limited reserves the right to employ sub-contractors to carry out all, or part of the services provided and in the event of such right, the terms and clauses above relating to Splendours of Africa Tours & Travel Limited’s liability shall apply.

6. GENERAL INFORMATION

  • ACCOMMODATION Wherever possible, we book rooms with private baths / showers on the basis on 2 people sharing a room. Single rooms are available at a supplementary cost, but we do not guarantee either single rooms or private bath/shower. If a single room cannot be provided, even if paid for, we will make appropriate refund. Where mentioned in the brochure hotels/ lodges / camps are named as an indication of category and we may book rooms at similar hotels / lodges / camps.
  • TRANSPORTATION: Safari minibuses, cars, four-wheel drive vehicles, coaches or aircraft will be provided according to the route and number of participants. We reserve the right to employ the services of sub-contractors. Multi-lingual driver-guides of any nationalities will be provided if possible.
  • TRAVEL TIMINGS Transport timings are provided by airlines and other carriers concerned. They are subject to change as a result of air traffic restrictions, weather conditions, operational/maintenance requirements and the requirement of passengers to check in on time. Splendours of Africa Tours & Travel Limited will not be responsible if there is any change to a departure or arrival time shown in this brochure or on any ticket. Similarly, Splendours of Africa Tours & Travel Limited cannot make any special arrangements for you if you are delayed since such matters are at the sole discretion of the airline or other carrier concerned.
  • PASSPORT, VISAS AND HEALTH REQUIREMENTS You should verify information concerning passport, visa and health requirements which apply for the holidays featured in this brochure with us prior to booking. It is your responsibility to ensure that you satisfy all applicable requirements and take with you all necessary documentation. Splendours of Africa Tours & Travel Limited cannot be held liable if you do not do this and, if Splendours of Africa Tours & Travel Limited suffers any expense or loss because of such a failure on your part, you will reimburse Splendours of Africa Tours & Travel Limited in full.
  • INSURANCE AND RISKS The hazards of traveling during holidays organized by may inevitably give rise to some risks and dangers including, inter alia, those inherent in travel by boat, train, road, vehicles, aircraft Splendours of Africa Tours & Travel Limited may or other means, the forces of nature, dangerous or hazardous sporting activities such as white water rafting, balloon safaris, trekking etc. or political unrest and accident or illness in regions without medical facilities. In certain cases, these risks and dangers may lead to death, injury, delay, loss, damage or change in trip itinerary and Splendours of Africa Tours & Travel Limited’s expressly excludes liability for any of these consequences which do not arise out of the negligence of Splendours of Africa Tours & Travel Limited will not undertake to arrange medical care. You are therefore strongly advised to take out insurance against such risks in an adequate sum and manner. Before undertaking any dangerous sport or activity you will be required to sign a form of consent and exclusion of liability by Splendours of Africa Tours & Travel Limited or its agents, employees or suppliers. Failure to sign such a form will result in your not taking part in the relevant activity in which event you will not be refunded any payment that you have already made for such an activity.
  • SPECIAL REQUESTS Any special requests (e.g. for single room or a special diet) must be notified in writing when the booking is made. Whilst Splendours of Africa Tours & Travel Limited will endeavor to meet such requests, they cannot be guaranteed and any failure to comply will not be a breach of contract
  • 7. FLYING DOCTOR’S SERVICES / AIR AMBULANCE COVER

    We can organize a ‘flying doctor’ or Air Ambulance cover for you for the duration of your safari. This costs US$25 per person if travelling within Kenya only, and US$50 per person travelling in both Kenya and Tanzania. It is valid for a 2-month period. We strongly recommend that you / your clients subscribe to this cover. Simply mention it at the time of booking.

Mission

Providing exemplary holiday services and life-enriching journeys to our valued clientele in an engaging and personalized way through innovation and excellence with the aim of building lifelong relationships.

VISION

To be the top preferred Holiday Destination Management Company with a strong customer focus which delivers dynamic, innovative and unrivaled quality services that exceeds client’s expectations

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